Don't worry! All our orders are shipped in brown cardboard boxes. Our labels only contain the recipient and sender information, with no mention of the store or the products inside the box!
Never accept boxes with broken seals. Refuse delivery and notify us immediately. If the customer accepts the order with the packaging broken, we will not accept any complaints about missing products in their order.
Shipping Methods
We offer free shipping for all purchases over R$150.00 to all of the following countries: Brazil, United States, Canada, Argentina, Paraguay, Austria, Portugal, and Spain**
The amount to obtain free shipping must be in accordance with the final value of your purchase. This value depends on the payment method and discounts on your order. The final value is the amount you will pay after all discounts in your cart.
All Free Shipping orders will be shipped according to the best price offered after quotes with carriers and post offices.
CorreiosToday, 60% of our orders are sent through the services offered by Correios.Economic (PAC): Economy line parcel service for the exclusive shipment of goods.Express (SEDEX): Express parcel service for documents and goods.
ADDITIONAL INFORMATION
Delivery location: Home, on business days, from Monday to Friday, or internal delivery (PO Box).
Absent Customer: 2 delivery attempts will be made, with the 1st attempt being on the same day the item arrives at the distribution unit. The 2nd attempt will be made on the following business day. If the customer is absent on the 2nd attempt, their order will be available for collection at the agency closest to their home for 7 calendar days. The agency address will be available for consultation when tracking your order. If the order is not collected within these 7 days, it will be returned to our distribution center.
Attention: If the order is returned to our Distribution Center due to the customer's absence or incorrect address information, a new shipping fee will be charged for your order to be posted again. This also applies to orders that were sent via Free Shipping.
Prices and Deadlines: The price and delivery time are calculated directly in your shopping cart. This calculation takes into account the weight of the products, quantity, box size and delivery zip code. Simulate a purchase on our website to find out the cost of your shipping.
Carriers
Today we work with the best carriers in Brazil, always valuing the shortest delivery time and quality of the service provided.
Just make a purchase on our website requesting delivery via Carrier, and after payment approval we will post the order as soon as possible!
In addition, whenever we send the order to deliver your products, you will receive information via email or WhatsApp to track your delivery.
ADDITIONAL INFORMATION
Absent Customer: In case of absence, the carrier will bring the merchandise back to our distribution center.
Attention: If the order is returned to our Distribution Center due to the customer's absence or incorrect address information, a new shipping fee will be charged for your order to be posted again.
Prices and Deadlines: The price and delivery deadline are calculated directly in your shopping cart. This calculation takes into account the weight of the products, quantity, size of the box and the delivery zip code. Simulate a purchase on our website to find out the cost of your shipping.
Motorcycle Courier
Simply make a purchase on our website requesting delivery via motorcycle courier, and after payment approval your delivery will be made in no time!
In-Store Pickup
Thinking about speeding up your sales even more, we offer the option of coming to pick up your products at our Distribution Center.
Simply place an order on our website and choose the 'local pick-up' option.
Once the order is released, we will contact you to schedule the best day and time for your merchandise to be collected.
